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Return Policy

We are committed to offering our customers the finest products available. If you feel the products you received from our Online Store do not meet this expectation, simply return the unused portion and we will be happy to remit your account for the full amount of the purchase. Please Note: Empty containers cannot be accepted for refund.

If you wish to return an item(s) from your online order, please fill out the "Return Section" of the invoice (the invoice is enclosed in your original order) and place it inside the return package along with the item(s) you wish to return. Please pack the contents carefully to avoid damage and retain a copy of the invoice for your records.

If you are returning an item(s) received as a gift, please check the box marked "Gift Return" on the back of the invoice.

For your convenience, we have provided a return label on the invoice that should be affixed to the outside of the return package. If the label is not available, all returns should be addressed to:

US Residents Mail to:
PUPPY McQUEEN
P.O. BOX 140691
STATEN ISLAND, NY 10314


To protect you from package loss and to ensure prompt delivery, we recommend shipping your return package via UPS or insured Parcel Post. Please retain receipts and tracking information for your records.

Regrettably, return shipping and handling charges are not refundable.

In the case of damaged items, please refer to the Damaged Items section below.

Your return will be processed promptly upon its arrival.

Please note: Only products purchased from PuppyMcQueen.com may be returned for refund.

If you have questions about returns, please contact us by phone at (212)330-8026 or via our Email Us at INFO@PUPPYMCQUEEN.COM


DAMAGED ITEMS
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at (212)330-8026. Please provide the order number along with your email address and phone number for fastest service. To ensure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.

 

CONTACT US

ADDRESS:
    PUPPY McQUEEN
     576 FIFTH AVENUE SUITE 903
    NEW YORK, NY 10036
    UNITED STATES

PHONE:
    (212) 330-8026

E-MAIL:
    INFO@PUPPYMCQUEEN.COM

Returns
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