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Press Inquiries & FAQs

PRESS INQUIRIES

Please contact us using our Contact Us page or send an email to info@puppymcqueen.com  

|Puppy McQueen Full Line|

As Seen In Modern Dog Dec 2015Fave Find 2015

"The ultimate grooming collection is here! Puppy McQueen offers the best in colorants which are ammonia-free, alcohol-free, bleach-free, paraben-free and formulated with absolutely no sulfates and perfect for those festive nights! In addition, Puppy McQueen's hydrating rinse off oil works wonders on dry and irritated skin and comes in a beautiful 3-piece collection which includes their water-free shampoo and pet body spray! Keep your dog looking, feeling and smelling great with the amazing Puppy McQueen collection!"  - NN -

See more at: http://moderndogmagazine.com/favefind/puppy-mcqueens-grooming-collection#sthash.OG99zX5n.dpuf

|Puppy McQueen Pet Body Spray|

modern dog spring 2014 FAVE FIND 2014

Featured in the Moderndog Magazine 

 "I love sleeping with my Basset Hound but his natural musk isn't the most pleasant scent. To the rescue? Puppy McQueen Body Sprays! Made especially for dogs, they contain no alcohol nor harmful ingredients. My favourite scent is  " The Empress " which smells sweet yet masculine. Just spray, brush or massae it on your pooch, and they'll be smelling great all day!--KG"

2014 MTV Movie Awards Gift Basket

Featured in the 2014 MTV Movie Awards Gift Basket

|Charitable Organizations Supported|

2014 Puppy Prom benefiting the Metropolitan Maltese Rescue http://www.eventbrite.com/e/puppy-prom-2014-tickets-10696827499

2014 ASPCA of Orlando, Florida

FAQs

HOW CAN I RECEIVE SAMPLES?

Puppy McQueen samples are provided on a seasonal basis so our customers can have an opportunity to try the latest products. Please send an e-mail to info@puppymcqueen.com to receive a list of available samples.

HOW CAN I RECEIVE A PRODUCT CATALOG?

If you would like to receive an exclusive on-line newsletter that features trends and highlights of our products, we encourage you register on our site.

WHERE CAN I PURCHASE PUPPY McQUEEN PRODUCTS?

Puppy Mcqueen products are available online, and at select stores. Ask your neighborhood pet store about our products! 

WE ARE A NON PROFIT ORGANIZATION (RESCUE SHELTERS etcetera) WHO CAN WE TALK TO?

We love dogs and all animals and support various non profit organizations.  Please contact us at 212.951.0980 or send us an email at info@puppymcqueen.com and someone from our sponsorship team will be in touch.

WHAT HAPPENS IF A PRODUCT IS OUT OF STOCK?

If an item is unavailable at the time of purchase, you will be notified and will not be able to add it to your cart. Should an item become unavailable while it is in your cart, you will be notified at checkout and will not be charged for it.

WHAT ARE MY PAYMENT OPTIONS?

Credit cards accepted:

  • American Express
  • MasterCard
  • Visa
  • Discover

For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

WHEN WILL MY CHARGE CARD BE CHARGED?

The credit card provided will be charged when your order ships.

SHIPPING

WHAT ARE THE SHIPPING OPTIONS?

  • UPS Ground Ground shipping is complimentary with every order over $50
  • USPS Priority Priority shipping is complimentary with every order over $50
  • UPS 2nd Day 2nd day express shipping cost is $15.00 with every order, and now enjoy complimentary 2nd day shipping with order over $125.
  • UPS Overnight Overnight shipping cost is $20.00 with every order

Overnight orders placed by 5:00 PM ET on a business day will be processed and shipped the same day and will be delivered the next day from the order's ship date. 2nd day orders placed by 5:00 PM ET on a business day will be processed and shipped the same day and will be delivered within 2 business days from the order's ship date. Standard orders placed by 5:00 PM ET on a business day will be processed and shipped the same day and will be delivered within 4-7 business days from the order's ship date.

*Orders placed after the designated cut-off times will be processed and shipped the next business day. Business days are Monday-Friday, excluding federal holidays within the United States.

Orders to be shipped to APO/FPO addresses or to P.O. Boxes must be shipped USPS priority and are not available for Overnight or 2nd day delivery. UPS Ground is not available for orders being shipped to Hawaii/Alaska addresses.

Please call us at (212)951-0980 if you have any questions.

WHERE CAN I SHIP MY ORDER?

PuppyMcQueen.com ships to U.S. addresses only. Currently, we can not ship to U.S. territories. Please call us at (212)951-0980 if you have any questions.

HOW CAN I TRACK MY ORDER?

Please call (212)951-0980 or send an email to info@puppymcqueen.com. If you are a registered member, you may check on the status of an order by signing in and visiting your Order Status.

HOW DO I RETURN OR EXCHANGE A PRODUCT?

If you wish to return products purchased on PuppyMcQueen.com, simply complete the Refund Form on the back of the invoice and choose a Reason for Return. Pack the item(s) to be returned, along with the Return Form in the original package, if possible. Attach the pre-paid mailing label to the outside of your package when making your return. Shipping charges are prepaid and no additional postage is required.

PLEASE NOTE: PuppyMcQueen.com orders cannot be exchanged. Customers must cancel or return orders for a refund. Please call (212)951-0980 or send an email to info@puppymcqueen.com for more information about our return policy.

HOW DO I CANCEL MY ORDER?

If you wish to cancel your PuppyMcQueen.com order, please contact us within 24 hours of placing your order. Call us at (212)951-0980 or send an email info@puppymcqueen.com.

If your order has already shipped, upon receipt of your merchandise, simply follow the return instructions included in the package and mail the item(s) back to us using the complimentary return shipping label.

Please allow 7-10 business days from the time your merchandise is received for your refund to be processed.